Your next support engineer is already employed.
We employ, train and manage our engineers directly. When you need additional support capacity, we make them available to you. No recruitment. No HR burden. No equipment to buy.
Two ways to work with us
Dedicated Engineer
A named engineer, embedded in your team- A named engineer, embedded in your team
- Works your tools, your queue, your process
- You manage the day-to-day workflow
Helpdesk Capacity
Hours handled by a dedicated engineer sub team- Hours handled by a dedicated engineer sub team
- We track time across tickets and calls
- We manage the workflow to your preferences, your tools, your queue, your process
Same tiers. Same pricing. Same engineers behind both.
What you get
Trained across all three platforms
Google Workspace, Microsoft 365 and macOS. Qualified before deployment.
Fully equipped from day one
Every engineer has an Apple Mac and a Windows PC ready to go.
Works inside your operation
Your tools. Your ticket queue. Your process. They just get on with it.
Ongoing training (CPD)
Engineers continue to develop under our programme. Skills stay current.
Pricing
Flexi
10 hrs / week £450- £10.50 per hour, approx.
Part-time
20 hrs / week £650- £8.00 per hour, approx.
Full-time
40 hrs / week £1,200- £7.50 per hour, approx.
Rolling contract. Three months' notice.
We contract them first. Then we make them available to you.
Every BlueCloud engineer goes through our full onboarding and contracting process before being placed with any client. You are not hiring a contractor. You are accessing capacity from our trained, managed team.
We contract
Contractor agreement, right-to-work check and identity verification.
We vet
Criminal record check, sanctions screening, professional references and employment history confirmed.
We train
Engineers arrive fully trained on Google Workspace, Microsoft 365 and macOS. Certified before deployment.
We equip
Mac, Windows PC and UPS supplied. Secure virtual desktop and MFA enrolled.
We deploy
Only then does an engineer become available to a client. Ready to start within days of contracting. Clients still need to induct them on their own tools, processes and client accounts.
We cover
If your dedicated engineer is off sick or on leave, we provide temporary cover or apply a credit to your account.
Case study
BlueCloud Digital doubled helpdesk capacity for an East Midlands MSP within weeks.
“Reliable, skilled and easy to work with. This service helped us grow faster without the complexity of hiring.”
Screening detail
Criminal record
Police clearance from country of residence, within 3 months.
Sanctions & PEP
Checked against UK OFSI and international lists.
Employment
CV reviewed, most recent employer confirmed, certifications verified.
Contract & data
Contractor Agreement, IDTA and Privacy Notice in place before day one.